Solutions : Debt Collection and Commercial Reminders

France Contentieux act in full respect of the statutory framework required by Decree No. 2012-783 dated May 30rd, 2012, regarding the regulations for the activities of third parties proceeding to the amicable collection of debts on behalf of others.

Thanks to our savoir-faire, we provide a customized follow-up of your files. As far as we are concerned, each case and each client is considered a separate case/client. Our services go from the amicable debt collection of outstanding invoices to major financial claims, as well as handling disputed claims (including via legal action). The methodologies that we implement are adapted to each client’s specificities.

Our expertise, which is the result of more than a 45 year experience, enables us to intervene in civil as well as commercial claims, in France and worldwide.

Payment Reminders

The company historically performs in-house, and proceeds to remind debtors of outstanding invoices, via email, postal mail and telephone calls

The current trend on this topic is outsourcing this process to companies such as France Contentieux. The company’s level of cash flow and the amounts to be booked as bad debts will depend on the speed and efficiency of this action.

We work on your behalf, or as white-label, directly on your IT systems or on ours, depending on your needs. Reminders can be achieved before due date, in order to identify potential litigations related to deliveries of goods or services.
In case of financial difficulties on the debtor’s side, you are immediately informed and can therefore quickly implement the appropriate measures to protect your assets (taking back the goods, blocking future deliveries, new payment plans...).
France Contentieux’s experience will enable you to release resources internally and to act quickly to optimize your cash flow.

Amicable Debt Collection

France-Contentieux will enable you to enjoy the flexibility of our services: no subscription is required, nothing to be paid in advance. Our remuneration is mainly a success fee on the amounts we actually collect.
Our expertise, which is the result of over 45 years of experience, enables us to handle civil as well as commercial claims, in France as well as on an International basis.
The means implemented to recover your debts are based on the value of the overdue amounts, on the nature of these debts and on the seniority of the case.
A formal request to pay is sent to the debtor upon receipt of the file. Our negotiators then make telephone contact with the debtor (5 languages can be used). Possible disputes are determined through a real dialogue which purpose is to warn the debtor about the possible risks that they are taking in the event of non-payment.
To facilitate business, and in a constant concern for transparency, France Contentieux provides secure client access allowing you to track your records of collection at each stage of our interventions.
Beside the traditional collection services, our recent interventions with some of our clients have enabled us to acquire a particular savoir-faire in the following fields:
- Handling of claims written-off as bad debts
- Specific mass handling of low value claims (particularly adapted to firms that issue invoices to private persons).

Legal Debt Collection

Although we recover most of our cases through amicable collection, France Contentieux has the capabilities to go right to the end of the collection steps in order to obtain the best results for our clients and to retain a good credibility in relation to debtors.
With your agreement, our « legal » department will take on your behalf all the legal steps, so that you keep the same contact at France Contentieux:

- Actions of restraint against the debtor through all legal ways (depending on the country) in order to obtain the payment (Court Order to pay, Writ of summons…)
- Following up and obtaining the orders
- Enforcement of a writ through our legal network

Finally, in case of the lodging of a claim with the Official Receiver, we follow-up the case and we collect the dividends on your behalf till the procedure has been closed.

Account Receivable Management

If you don’t have enough resources and/or IT specific tools to manage your account receivables, (growth, seasonality, reorganization...), we are able to bring you a 'end to end' solution covering the entire lifecycle of an invoice.
This outsourcing can concern all your account receivables, allowing you to focus on your core business, or part of it, in addition to your existing team in different situations, such as:

- Outsourcing of the 80% of customer accounts representing 20% of the turnover, but having a very significant cost in internal management.
- Strong seasonality of sales causing extra work not absorbable by your internal team.
- One-time subcontracting specific operations:

o Late payment catch-up
o Cleaning of ageing balance
o Detection of litigation
o Internal reorganization

Credit Reports

It is essential for you to know your clients, your suppliers or your partners in order to limit your commercial risks. France-Contentieux can supply you with updated investigation reports (updating each investigation per request) which are also customized (systematic reply to each of your questions), this will help you as much as possible to make your decision. These investigation reports will be supplied to you according to different delivery schedules, depending on whether you need the report on the same day, within 2 to 3 days, or during the course of the week following your request.
Our service, thanks to a network of worldwide correspondents, enables us to provide commercial information reports on companies located all over the world.